All wholesale lingerie supplies and goods bought in the U.S are shipped UPS Ground within 1 business day of processing the order unless the item is on backorder. Most of the time we try and ship the same day. Please select UPS Ground as your shipping option unless you require the merchandise faster. If you would like faster shipping please contact our sales department after ordering.
We never substitute items without approval from the customer and if the item is on backorder we will state that on the site or inform you via email. What you order is exactly what you will get.
You will also receive an automatic tracking email from UPS when your order is shipped. You can now also check the status of your order or view previous orders by clicking on the Order Status link. For International shipping please click on the International Link.
All our products are free of manufacturer defects and we only sell brand new first quality products. We do not accept returns or offer credit unless an item is defective/damaged or we have shipped the wrong item.
All returns that meet the above criteria need to be reported to The Exotic Underground, your wholesale lingerie supplier, within 24 hours of receiving it, and can only be sent back with written approval of The Exotic Underground. Please call us at 1-313-541-5462 or email us at firstname.lastname@example.org
All dropship orders or subject to a $5.00 charge no matter the size of the order. For example,(1 items = $5.00),(100 items = $5.00).